Frequently Asked Questions

Häufig gestellte Fragen

General

Allgemein

Where can I buy your apps? Wo kann ich die Apps kaufen?
Is there a difference between the Mac App Store, Setapp and the non-MAS version? Gibt es einen Unterschied zwischen der Mac App Store, Setapp und der Website-Version?
How can I recover my lost license code? Wie kann ich meinen verlorenen Lizenzschlüssel wiederherstellen?
Why is the app not downloading from the Mac App Store? Warum wird die App nicht vom Mac App Store heruntergeladen?
I am using an older version of macOS, is your app compatible? Ich verwende eine ältere macOS-Version, ist die App kompatibel?

Network Radar

Why does Network Radar not display every information of a host? Warum werden nicht alle Informationen zu einem Host angezeigt?
Why does Network Radar not find all hosts I expected? Warum findet Network Radar nicht diejenigen Hosts, die ich erwarte?
Why does Network Radar list hosts I can not identify? Warum werden Hosts angezeigt, die ich nicht erkenne?
What does it mean if a host's status is 'uncertain'? Was bedeutet es wenn der Status eines Hosts "ungewiss" ist?
What does it mean if a host's status is 'unreachable'? Was bedeutet es wenn der Status eines Hosts "unerreichbar" ist?
Why has a MAC address been found, but no vendor name? Warum wurde eine MAC-Adresse, aber kein Herstellername gefunden?
Why are some Hosts in the list displayed with bold font? Warum werden einige Hosts in der Liste mit fetter Schrift dargestellt?

PDF Squeezer

Why was PDF Squeezer unable to reduce the file’s size? Warum ist es PDF Squeezer unmöglich die Größe meiner Datei zu reduzieren?
Why do images end up coming out color inverted in the compressed version? Warum ist die Farbe einige Bilder in komprimierten Dateien invertiert?
How can I open a PDF in PDF Squeezer from the print dialog? Wie kann ich ein PDF in PDF Squeezer vom Druck-Dialog eines anderen Programms öffnen?
How to enable the action plugin in Finder and Preview? Wie wird die Freigabe-Erweiterung für den Finder und Vorschau aktiviert?

Remote Wake Up

How to wake up a Mac? Wie wecke ich einen Mac auf?
How to wake up a device that is not a Mac? Wie wecke ich ein Gerät auf, das kein Mac ist?
How to shut down, restart or send a Mac to sleep? Wie schalte ich einen Mac aus, starte ihn neu oder aktiviere den Ruhezustand?
How to shut down, restart or send a PC to sleep. Wie schalte ich einen PC aus, starte ihn neu oder aktiviere den Ruhezustand?
How to wake up a device via the Internet? Wie wecke ich ein Gerät über das Internet auf?
How to enable WakeOnLAN on a Mac? Wie aktiviere ich WakeOnLAN auf einem Mac?
How to enable WakeOnLAN on a device that is not a Mac? Wie aktiviere ich WakeOnLAN auf einem Gerät, das kein Mac ist?
How to enable SSH on a Mac? Wie aktiviere ich SSH auf einem Mac?
How to find my Mac’s MAC address? Wie finde ich die MAC-Adresse meines Macs raus?

Rocket Typist

Why do abbreviations not work? Warum funktionieren Abkürzungen nicht?
How can I import snippets I already have? Wie kann ich bereits vorhandene Textbausteine importieren?

PDF Protector

If I lock a document do i have to use PDF Protector to unlock it again? Wenn ich ein Dokument verschlüsselt habe, muss ich PDF Protector verwenden um es wieder zu entschlüsseln?
I have locked a PDF document and lost the password. How can I recover it? Ich habe ein Dokument verschlüsselt und das Passwort verloren. Was kann ich machen?
What's the difference between user and owner password? Was ist der Unterschied zwischen User- und Owner-Passwort?
Why can content from my owner password protected files can still be copied or printed? Warum kann Inhalt aus Owner-Passwort geschützten Dateien noch kopiert bzw. gedruckt werden?

Screenshot Path

Is Screenshot Path available for download on the Mac App Store? Gibt es Screenshot Path auch im Mac App Store?
Why do I get the error message 'Your screenshots can't be saved.'? Warum bekomme ich die Fehlermeldung "Dein Bildschirmfoto kann nicht gesichert werden."?

General

Where can I buy your apps?

Wo kann ich die Apps kaufen?

All iOS apps are available on the App Store only. Mac Apps are always available directly on our website, some are on the Mac App Store and others are available on the subscription service Setapp along with many other great apps.

Alle iOS Apps sind ausschließlich im App Store verfügbar. Mac Apps sind immer direkt auf unserer Website erhältlich, manche sind auch im Mac App Store verfügbar und andere zusammen mit vielen anderen großartigen Apps beim Abo-Dienst Setapp.

Website Mac App Store Setapp
Network Radar Network Radar PDF Squeezer
PDF Squeezer PDF Squeezer Rocket Typist
Rocket Typist PDF Protector
PDF Protector Remote Wake Up
Remote Wake Up
Screenshot Path

Is there a difference between the Mac App Store, Setapp and the non-MAS version?

Gibt es einen Unterschied zwischen der Mac App Store, Setapp und der Website-Version?

Generally all versions (Mac App Store, Website or Setapp) have exactly the same features. Sometimes there are updates that fix an issue that only exists in one of versions, so the version number might be slightly different.

Allgemein gibt es im Funktionsumfang keinen Unterschied zwischen den Versionen (Mac App Store, Website oder Setapp). Es kann Vorkommen, dass sich die Versionsnummern unterscheiden, wenn mit dem letzen Update Fehler behoben worden sind die nur eine der Versionen betreffen.

How can I recover my lost license code?

Wie kann ich meinen verlorenen Lizenzschlüssel wiederherstellen?

If you buy an app outside of the Mac App Store, you will get a license code. Download the app from it's product page and enter your license code. If you cannot find the license code, please contact us via the support page. Make sure you include the email address that has been used to buy the license in the message. If you have bought the app on the Mac App Store you do not need a license code. You can download the latest version directly from the purchases section on the Mac App Store.

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Wenn Sie eine App außerhalb des Mac App Stores erwerben, bekommen Sie einen Lizenzschlüssel. Laden Sie die App von der entsprechenden Produktseite und geben Sie Ihren Lizenzschlüssel ein. Sollten Sie Ihren Lizenzschlüssel verloren haben, kontaktieren Sie uns über die Support-Seite. Geben Sie bitte die Email-Adresse an, welche Sie beim Kauf verwendet haben. Wenn Sie die App im Mac App Store erworben haben, benötigen Sie keinen Lizenzschlüssel. Sie können die neuste Version im Mac App Store unter "Gekaufte Artikel" laden.

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Why is the app not downloading from the Mac App Store?

Warum wird die App nicht vom Mac App Store heruntergeladen?

You have probably downloaded the trial version from the website before. Delete every copy of the app you can find and then download the latest version directly from the purchases section on the Mac App Store. If you still have difficulties installing the app from the Mac App Store, please contact the Apple support.

Sie haben vermutlich bereits die Trial-Version der App heruntergeladen. Löschen Sie jede Kopie der App auf Ihrem Mac und laden Sie die App dann aus dem Mac App Store. Sollten Sie dann noch Probleme bei der Installation aus dem Mac App Store haben, kontaktieren Sie bitte den Apple Support.

I am using an older version of macOS, is your app compatible?

Ich verwende eine ältere macOS-Version, ist die App kompatibel?

From time to time we have to raise the minimum system requirements of an app. You may want to download an older version in order to run it on an older macOS version.

Ab und zu müssen wir die Mindestanforderung an eine App erhöhen, so dass sie unter älteren Versionen von macOS nicht mehr verwendbar ist. Für folgende Apps können sie auch noch ältere Versionen laden:

Network Radar PDF Squeezer PDF Protector
macOS 10.9+ → current Version macOS 10.9+ → current Version macOS 10.9+ → current Version
macOS 10.7 - 10.8 → version 1.2.5 macOS 10.7 - 10.8 → version 3.6.0 macOS 10.7 - 10.8 → version 1.2.3

Network Radar

Why does Network Radar not display every information of a host?

Warum werden nicht alle Informationen zu einem Host angezeigt?

There might be one or several reasons for this:

If you perform a scan for devices outside the subnet of your Mac’s current network it is not possible to figure out the MAC address of these devices. Therefore information such as the vendor name are not available, too.

Certain network services are disabled or blocked within your network. Please contact your network administrator.

Some devices in your network or services of a device might be blocked by a firewall.

The device simply does not reveal certain information. I.e. there might be no NetBIOS name if SMB is not enabled on the device.

Why does Network Radar not find all hosts I expected?

Warum findet Network Radar nicht diejenigen Hosts, die ich erwarte?

Did you scan the correct IP range? Make sure that the devices you miss are turned on and connected to your network. Some devices such as smartphones often turn off their Wi-Fi in order to save energy if they are not being used. In most cases refreshing your scan helps.

Why does Network Radar list hosts I can not identify?

Warum werden Hosts angezeigt, die ich nicht erkenne?

In rare cases Network Radar might find a not existing device. This is due to network irregularities. If you refresh your scan and that device keeps showing up as an offline device you can delete that device. These devices usually don’t have a MAC-address.

What does it mean if a host's status is 'uncertain'?

Was bedeutet es wenn der Status eines Hosts "ungewiss" ist?

Sometimes a device has an uncertain status shown by a yellow dot in the devices list. This simply means that Network Radar could not ping the device, but it is still in the ARP-Cache. So it was connected to that device recently.

What does it mean if a host's status is 'unreachable'?

Was bedeutet es wenn der Status eines Hosts "unerreichbar" ist?

If the device's scan has been bound to a network and your Mac is not connected to that network, the device is unreachable. You won't be able to refresh the device's status. Also the device will be automatically excluded from monitoring.

Why has a MAC address been found, but no vendor name?

Warum wurde eine MAC-Adresse, aber kein Herstellername gefunden?

Network Radar looks up the vendor OUI (Organisationally Unique Identifier) of a MAC address in a local database. Devices that have MAC addresses, registered after the most recent release of Network Radar are not included in that database.

Why are some Hosts in the list displayed with bold font?

Warum werden einige Hosts in der Liste mit fetter Schrift dargestellt?

Hosts that have been found with the last refresh of a Scan are being displayed with a bold text.

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PDF Squeezer

Why was PDF Squeezer unable to reduce the file’s size?

Warum ist es PDF Squeezer unmöglich die Größe meiner Datei zu reduzieren?

This is probably the case if the application that created the document already reduced the quality in order to reduce the size of a PDF document containing many pages and pictures. This can also happen if your PDF document contains no or almost no images. Your file may also contain vector graphics that look like (bitmap-)images. Vector graphics cannot be compressed.

Like all other PDF compression tools PDF Squeezer does not reduce the size of PDF files that have already been compressed.

Why do images end up coming out color inverted in the compressed version?

Warum ist die Farbe einige Bilder in komprimierten Dateien invertiert?

Changing the color profile settings for the selected filter usually helps:

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How can I open a PDF in PDF Squeezer from the print dialog?

Wie kann ich ein PDF in PDF Squeezer vom Druck-Dialog eines anderen Programms öffnen?

Due to Apple’s guidelines, PDF Squeezer cannot automatically install the PDF service that adds the Save PDF to PDF Squeezer to the print dialog. However you can use the PDF Print Service Creator app to for that.

How to enable the action plugin in Finder and Preview?

Wie wird die Freigabe-Erweiterung für den Finder und Vorschau aktiviert?

You can quickly compress a selected PDF in Finder, Preview, or any other application that has an action button without having to leave the app. In order to activate the plugin, open the System Preferences and open the Extensions preferences pane. Then click Share Menu and check PDF Squeezer in the list. The plugin requires macOS 10.10 or later.

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Remote Wake Up

How to wake up a Mac?

Wie wecke ich einen Mac auf?

  1. Make sure the Mac you want to wake up is connected via Ethernet (wired connections). Wi-Fi does not work. USB to Ethernet or Thunderbolt to Ethernet adapters also work.
  2. Read How to enable WakeOnLAN on a Mac.
  3. Create a new host in Remote Wake Up and enter the Mac’s MAC address.

How to wake up a device that is not a Mac?

Wie wecke ich ein Gerät auf, das kein Mac ist?

  1. Make sure the device you want to wake up is connected via Ethernet (wired connections). Wi-Fi does not work. USB to Ethernet or Thunderbolt to Ethernet adapters also work.
  2. Read How to enable WakeOnLAN on a device that is not a Mac.
  3. Create a new host in Remote Wake Up or edit an existing one and enter the the device’s MAC address.

How to shut down, restart or send a Mac to sleep?

Wie schalte ich einen Mac aus, starte ihn neu oder aktiviere den Ruhezustand?

  1. Read How to enable SSH on a Mac.
  2. Create a new host in Remote Wake Up or edit an existing one and enter the the Mac’s IP address and a SSH user name and password.

How to shut down, restart or send a PC to sleep?

Wie schalte ich einen PC aus, starte ihn neu oder aktiviere den Ruhezustand?

You can only shut down, restart or send a device to sleep if it is a Mac running OS X.

How to wake up a device via the Internet?

Wie wecke ich ein Gerät über das Internet auf?

If you want to control a device that is connected to a network outside of your local network do the following:

  1. First, read how to configure a device in a local network.
  2. Find out the external IP address or domain name of your target device's router.
  3. Configure your router to forward a UDP port (for WakeOnLAN) or TCP port (for SSH) to the device you want to control or to the network's broadcast IP (usually the last address of an network).
  4. Create a new host in Remote Wake Up or edit an existing one and enter the IP/domain and the WakeOnLAN or SSH port. You don’t have to enter a MAC address if you just want to control a single device by forwarding the packets directly to that target device.
  5. Make sure you check the 'Send via Internet' box before you click the Wake Up button.

How to enable WakeOnLAN on a Mac?

Wie aktiviere ich WakeOnLAN auf einem Mac?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Energy Saver.
  3. Select (check) "Wake for network access". Note: The "Wake for network access" option's text may differ depending on the capabilities of your Mac:
    • Wake for network access - Your Mac supports Wake on Demand over both Ethernet and AirPort
    • Wake for Ethernet network access - Your Mac supports Wake on Demand over Ethernet only
    • Wake for Wi-Fi network access - Your Mac supports Wake on Demand over AirPort only. You won’t be able to wake up this device with Remote Wake Up.

How to enable WakeOnLAN on a device that is not a Mac?

Wie aktiviere ich WakeOnLAN auf einem Gerät, das kein Mac ist?

That depends on the device. There is a good description for Windows and Linux based PCs on howtogeek.com.

How to enable SSH on a Mac?

Wie aktiviere ich SSH auf einem Mac?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Sharing.
  3. Select (check) Remote Login.

How to find my Mac’s MAC address?

Wie finde ich die MAC-Adresse meines Macs raus?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Network.
  3. From the sidebar, select a active ethernet network interface.
  4. Click Advanced.
  5. Select the Hardware tab.
  6. The MAC address for the selected network interface is displayed in the window.

Rocket Typist

Why do abbreviations not work?

Warum funktionieren Abkürzungen nicht?

Make sure you have activated Abbreviations and Auto-Paste in the preferences. Also check that Rocket Typist is installed in your Applications or Setapp folder. In order to know that you type an abbreviation, Rocket Typist has to be allowed to watch your typing on the keyboard. Open the Security Systems Preferences, click on Privacy and then on Accessibility. Add Rocket Typist to the list and click the checkbox. You may have to restart Rocket Typist in order for the changes to take effect.

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How can I import snippets I already have?

Wie kann ich bereits vorhandene Textbausteine importieren?

You may want to import your existing snippets into Rocket Typist. Rocket Typist supports the following formats: .rockettypist, .CSV, .textexpander, typeit4me

Chose 'Import…' from the File menu and select one or multiple files of the above format. You can also right- or ctrl-click a file in Finder and chose Rocket Typist from the 'Open with…' menu.

PDF Protector

If I lock a document do i have to use PDF Protector to unlock it again?

Wenn ich ein Dokument verschlüsselt habe, muss ich PDF Protector verwenden um es wieder zu entschlüsseln?

PDF Protector uses standard encryption methods. Once your PDF document is locked you can unlock it with every standard PDF software such as Adobe Reader or Preview. It does not matter which application and operating system you use.

I have locked a PDF document and lost the password. How can I recover it?

Ich habe ein Dokument verschlüsselt und das Passwort verloren. Was kann ich machen?

PDF Protector locks and unlocks PDF documents, but you always need a valid password. PDF Protector does not crack passwords (assumed you know the password).

What's the difference between user and owner password?

Was ist der Unterschied zwischen User- und Owner-Passwort?

You can set a password to protect your PDF files either from opening (User Password) or copying, printing and editing (Owner Password), or both. If a file has been encrypted with both the user and owner password you have to know the owner password in order to remove the encryption. Note that some software allows to remove an Owner Password without knowing it. However, it's not possible to remove a User Password. The User Password and the Owner Password has to be different.

Why can content from my owner password protected files can still be copied or printed?

Warum kann Inhalt aus Owner-Passwort geschützten Dateien noch kopiert bzw. gedruckt werden?

Starting with macOS 10.12 High Sierra, there is a bug in Preview that allows you to copy or print files although they have been protected with an owner password. This issue only effects the Preview app that comes with macOS. Adobe Acrobat, older versions of Preview and other PDF readers are not effected. This only happens if you set only one of the owner password options (coping or printing). Thefore we recommend checking both options as a workaround until Apple has fixed this bug.

Screenshot Path

Is Screenshot Path available for download on the Mac App Store?

Gibt es Screenshot Path auch im Mac App Store?

Screenshot Path is not available on the Mac App Store, but you can download it here.

Why do I get the error message 'Your screenshots can't be saved.'?

Warum bekomme ich die Fehlermeldung "Dein Bildschirmfoto kann nicht gesichert werden."?

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This can happen if you deleted your screenshot folder. Use Screenshot Path to specify a new folder. Sometimes the screenshot folder may also be changed by third party apps like Dropbox.