Frequently Asked Questions

Learn more about my apps with the following frequently asked questions.

General

Where can I buy your apps?

All iOS apps are available on the App Store only. Mac apps are always available directly on this website, some are on the Mac App Store and others are available on the subscription service Setapp along with many other great apps. Every Mac app has a test version that can be downloaded on the product page. The full version can then be unlocked by buying a license from within the app.

Is there a difference between the Mac App Store, Setapp and the non-MAS version?

Generally all versions (Mac App Store, Website or Setapp) have exactly the same features. Sometimes there are updates that fix an issue that only exists in one of versions, so the version number might be slightly different.

How many devices can use the same license?

How can I recover my lost license code?

faq 1

Why is the app not downloading from the Mac App Store?

I am using an older version of macOS, is your app compatible?

From time to time the the minimum system requirements of an app are being raised. You may want to download an older version in order to run it on an older macOS version.

Network Radar

PDF Squeezer

Rocket Typist

PDF Protector

Remote Wake Up

Screenshot Path

PDF Squeezer

Why was PDF Squeezer unable to reduce the file’s size?

Make sure you try different filters with lower dpi and less image quality. You may also want to configure a profile to remove annotations, notes and resources from your file to help decrease the size.

Why am I asked for a password?

If you want to compress a file that has been locked in order to prevent others from opening it, you will be asked for a (user) password. PDF Squeezer will then unlock it in order to get access to its content during compression. You may also be asked for an owner password if it has been set to prevent someone from modifying the file. All passwords get reapplied to the compressed file.

After updating to macOS 10.14 Mojave, why does PDF Squeezer not compress some files as before anymore?

In September of 2018 Apple released macOS 10.14 Mojave. With this update Apple introduced a bug in one of the system components which resulted in poor compression results for some files. The issue has been fixed with version 3.10 of PDF Squeezer. So make sure you are using the latest version.

Network Radar

Why does Network Radar not display every information of a host?

Why does Network Radar not find all hosts I expected?

Did you scan the correct IP range? Make sure that the devices you miss are turned on and connected to your network. Some devices such as smartphones often turn off their Wi-Fi in order to save energy if they are not being used. In most cases refreshing your scan helps.

What do the colored status indicators mean?

faq 2

Please click the question mark next to the status in the host properties view.

Why has a MAC address been found, but no vendor name?

Network Radar looks up the vendor OUI (Organisationally Unique Identifier) of a MAC address in a local database. Hosts that have MAC addresses, registered after the most recent release of Network Radar are not included in that database.

Why are some hosts in the list displayed with bold font?

faq 3

Hosts that have been found with the last refresh of a Scan are being displayed with a bold text.

Why do I have to enter a SSH password again, although I specified it in the Host Settings?

Rocket Typist

Is there a manual I for Rocket Typist?

Why do abbreviations not work?

faq 1

How can I import snippets I already have?

You may want to import your existing snippets into Rocket Typist. Rocket Typist supports the following formats: .rockettypist, .CSV, .textexpander, .typeit4me

Chose „Import…“ from the File menu and select one or multiple files of the above format. You can also right- or ctrl-click a file in Finder and chose „Rocket Typist“ from the „Open with…“ menu.

Can I insert snippets in every application?

Can I use Rocket Typist to store passwords?

Remote Wake Up

How to wake up a Mac?

  1. Make sure the Mac you want to wake up is connected via Ethernet (wired connections). Wi-Fi does not work. USB to Ethernet or Thunderbolt to Ethernet adapters also work.
  2. Read How to enable WakeOnLAN on a Mac.
  3. Create a new host in Remote Wake Up and enter the Mac’s MAC address.

How to wake up a device that is not a Mac?

  1. Make sure the device you want to wake up is connected via Ethernet (wired connections). Wi-Fi does not work. USB to Ethernet or Thunderbolt to Ethernet adapters also work.
  2. Read How to enable WakeOnLAN on a device that is not a Mac.
  3. Create a new host in Remote Wake Up or edit an existing one and enter the the device’s MAC address.

How to shut down, restart or send a Mac to sleep?

You can only shut down, restart or send a device to sleep if it is a Mac running macOS.

How to wake up a device via the Internet?

If you want to control a device that is connected to a network outside of your local network do the following:

  1. First, read how to configure a device in a local network.
  2. Find out the external IP address or domain name of your target device's router.
  3. Configure your router to forward a UDP port (for WakeOnLAN) or TCP port (for SSH) to the device you want to control or to the network's broadcast IP (usually the last address of an network).
  4. Create a new host in Remote Wake Up or edit an existing one and enter the IP/domain and the WakeOnLAN or SSH port. You don’t have to enter a MAC address if you just want to control a single device by forwarding the packets directly to that target device.
  5. Make sure you check the „Send via Internet“ box before you click the Wake Up button.

How to enable WakeOnLAN on a Mac?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Energy Saver.
  3. Select (check) "Wake for network access". Note: The "Wake for network access" option's text may differ depending on the capabilities of your Mac:
    • Wake for network access - Your Mac supports Wake on Demand over both Ethernet and AirPort
    • Wake for Ethernet network access - Your Mac supports Wake on Demand over Ethernet only
    • Wake for Wi-Fi network access - Your Mac supports Wake on Demand over AirPort only. You won’t be able to wake up this device with Remote Wake Up.

How to enable WakeOnLAN on a device that is not a Mac?

How to enable SSH on a Mac?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Sharing.
  3. Select (check) Remote Login.

How to find my Mac’s MAC address?

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Network.
  3. From the sidebar, select an active ethernet network interface.
  4. Click Advanced.
  5. Select the Hardware tab.
  6. The MAC address for the selected network interface is displayed in the window.

Why do I get a message that some app wants access to control something, when I am sending Apple Scripts to other Macs?

faq 5

Some kinds of Apple Script control applications such as the Finder. Starting with macOS 10.14 Mojave, Apple makes it more transparent how apps access or control parts of your Mac. That's why you might get messages like the one above on the Mac that receives the Apple Script command via SSH. You only have to click 'OK' the first time you execute the script. The message above was triggered by the following Apple script:

tell application "Finder" to beep

PDF Protector

If I lock a document do i have to use PDF Protector to unlock it again?

I have locked a PDF document and lost the password. How can I recover it?

What's the difference between user and owner password?

You can set a password to protect your files either from opening (user password) or copying, printing and editing (owner password), or both. If a file has been encrypted with both the user and owner password you have to know the owner password in order to remove the encryption. Note that some software allows to remove an Owner Password without knowing it. However, it's not possible to remove a User Password. The User Password and the Owner Password has to be different.

Why can content from my owner password protected files still be copied or printed?

This issue happens if you set only one of the owner password options (coping or printing). Therefore I recommend checking both options as a workaround until Apple has fixed the bug.

Screenshot Path

Why do I get the error message „Your screenshots can't be saved.“?

faq 6